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Your Rights and Our Legal Commitments

sunlot operates under a clear legal framework designed to protect your account, your data and your rights as a user where local law permits.

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sunlot Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

For any question related to our terms, your data rights or account conditions, our compliance team is reachable through the channels below. We aim to respond to all legal and privacy queries within 72 hours of receipt.

Team online

Email — Legal Team

Send your legal query, data access request or terms clarification to our dedicated compliance address. Include your registered account email so we can locate your record and respond accurately within 72 hours.

Live Chat — Policy Queries

Our support agents are available around the clock via live chat on sunlot.co. For immediate clarification on account conditions or cookie settings, chat is the fastest route to a clear, documented answer.

Account Help Centre

The Help Centre on sunlot.co carries detailed articles on data rights, account termination, payment records and terms updates. Browse by topic or search for your specific policy question before raising a formal request.

ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account

sunlot applies strict internal controls across data storage, cookie usage, account security and record retention.

Data Handling

We store your personal details on encrypted servers accessible only to verified internal staff. No personal data is sold or passed to advertising networks. Your account information is used solely to operate your sunlot account and process payments.

Cookie Usage

Cookies on sunlot.co serve three purposes: keeping your session active, remembering your language and region preference, and measuring page performance. You can adjust or withdraw cookie consent at any time through your browser settings without losing account access.

Account Security

Two-step verification is available on every account and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an automatic alert to your registered email or mobile number so you stay informed immediately.

Data Retention

We retain transaction and identity records for the period required by applicable Indian law, typically seven years for financial records. After that period lapses and your account is closed, personal data is deleted from our active systems within 30 days.

Your Rights Under Policy

You have the right to request a copy of all data we hold about you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit these requests by email and we will confirm receipt within five business days.

Policy Change Notification

When our terms or privacy policy change materially, we notify registered accounts by email at least 14 days before the change takes effect. The updated version is always dated at the top of this page so you can track the revision history.

Common Questions About Our Legal Terms

The questions below cover the areas we hear about most — your rights, how we use your data, what happens when terms change, and how to get a formal response from our compliance team. If your question is not covered here, reach us via live chat or email.

Eligibility and the scope of our terms depend on local law in your state or union territory. Where participation is permitted under applicable local law, the full Terms of Use apply to your account and all activity on sunlot.co.

We collect your name, contact details, date of birth and payment method identifiers — such as your UPI handle or Paytm-linked number — only to verify your identity and process transactions. No additional data is collected without your explicit consent.

Yes. Email our compliance team from your registered address with the subject line 'Data Access Request'. We will compile and send a structured copy of your account data within 30 days of confirming your identity, at no cost to you.

Submit a deletion request by email. We will remove your data from active systems within 30 days of account closure, unless a legal retention obligation — such as a seven-year financial record requirement under Indian law — prevents earlier deletion.

Transaction records tied to UPI, Paytm and PhonePe payments are retained for the legally required period for financial records. These records are encrypted and accessible only to our compliance and finance staff, not to third-party marketing partners.

We email all registered accounts at least 14 days before any material change takes effect. The revised date appears at the top of this page. Continuing to use sunlot.co after that date means you have accepted the updated terms.

Contact our compliance team by email with a clear description of your concern. We aim to acknowledge all data-handling complaints within five business days and to provide a substantive written response within 30 days of receipt.

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