Reference

Privacy Policy for your sunlot account

UPI, Paytm, PhonePe and Google Pay account checks sit inside one privacy process at sunlot, so you can see what data we collect before you open your account.

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sunlot Privacy Policy for your sunlot account
HELP ROUTES

Privacy help through clear contact routes

If you want to ask about your data, correct account details or understand why a document was requested, contact us through the route that matches your need. Keep your registered mobile number or email ready, because we must confirm that the request comes from you before changing, sending or deleting account-linked data.

Team online

Privacy email

Email us for access, correction or deletion requests linked to your account. We may ask for a short identity check before sending data or making changes, so your account details are not exposed to another person.

Live chat check

Use chat for quick privacy questions about cookies, device sessions or payment references. The chat team can explain what is collected and move detailed requests to email when written confirmation is needed.

Verification support

If a withdrawal or account check needs documents, support can explain the data reason and expected handling. We use verification files only for account, payment and legal checks tied to your profile.

ACCOUNT CARE

Roulette and Cash Show data controls

Your privacy choices cover the same account whether you open Roulette, Cash Show, Football Strike, Crash X, Bingo or Fishing God.

Data we collect

We collect account details you provide, device records created at login, payment references, support messages and activity linked to game rooms. This helps us identify your account and keep wallet records matched correctly.

Why we use it

Your data is used to open and maintain your account, process UPI, Paytm, PhonePe and Google Pay records, answer support messages, check account access and meet legal requests that apply in India.

Cookie handling

Cookies help remember login status, language choice, device type and basic lobby preferences. You can change browser cookie settings, though some account and security features may not work correctly without required cookies.

Security controls

We use encrypted connections, access controls and session checks to reduce account misuse. Staff access to personal data is limited to work that needs it, such as payment checks, verification and support replies.

Retention period

We keep account and transaction records while your account is active and for periods required by law, dispute handling and audit needs. When retention no longer applies, data is deleted or anonymised.

Your requests

You can ask us to correct details, send a copy of account data, limit certain processing or delete data where law allows. We verify identity before acting on privacy requests.

Privacy Policy questions before you join

These answers focus only on this Privacy Policy and how it applies to your account. They cover data collection, payment references, cookies, access requests, deletion and contact steps. If your question involves eligibility, remember that access depends on local law and is available where local law permits.

We collect the details needed to create and manage your account, such as name, mobile number, email address, login records, device data and verification files when required for payment or account checks.

We store payment references needed to match your wallet activity, such as transaction IDs, timestamps and method names. We do not publish your private bank details, and payment partners may hold their own records.

Cookies help keep you logged in, remember basic preferences and support security checks. You can manage cookies in your browser, but required cookies may be needed for account access and payment safety.

Yes, you can contact us and ask for a copy of account data linked to your profile. We will verify your identity first, then respond through the contact route linked to your account.

You can request a correction through support if your contact details are wrong or outdated. We may ask for verification before changing account data, especially when wallet activity or withdrawal checks are involved.

You can ask us to delete data where law allows. Some records may need to be kept for payment disputes, legal duties, fraud checks or audit periods before deletion or anonymisation can happen.

Contact support by email or chat and state that your request concerns privacy. Include your registered mobile number or email, but do not send full payment credentials or unnecessary documents.

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